This Shipping & Delivery Policy explains how CALIFORNIA CONTRACTOR LLC approaches order review, freight selection, delivery estimates and receiving issues for wholesale orders. Shipping cost and method can vary significantly with carton count, weight, dimensions, destination, carrier capacity and site access, so final freight is normally confirmed after checkout.
1. What happens after checkout
Submitting the website checkout creates an order request. Before the shipment is released, we may confirm inventory, carton quantities, destination, freight method, resale documentation, applicable tax, special handling and payment terms. This review allows the shipping plan to reflect the actual wholesale order instead of a generic retail shipping estimate.
If a material shipping charge or delivery condition must be accepted before fulfillment, it should be communicated with the final invoice, order confirmation or related correspondence.
2. Shipping methods
Depending on the order, products may travel by parcel carrier, less-than-truckload (“LTL”) freight, full truckload, local or regional commercial carrier, or another reasonably appropriate method. The most suitable method depends on shipment size and destination rather than product category alone.
We may consolidate multiple products or categories into fewer cartons or pallets when practical. We may also split shipments when availability or shipment characteristics make that more reasonable. Material split-shipment changes should be communicated when they affect cost or expected delivery.
3. Freight charges and accessorial services
Freight charges can include more than line-haul transportation. A carrier may apply additional charges for residential delivery, lift-gate service, inside delivery, limited-access locations, appointment service, reconsignment, storage, redelivery, detention or other services.
Please tell us before shipment if the delivery location lacks a loading dock or forklift, requires a lift gate, is residential, has restricted commercial access, or requires a delivery appointment. Accurate information reduces avoidable carrier charges and delivery failures.
For the fastest freight review: provide the product quantities, complete delivery ZIP code, whether the address is commercial or residential, and whether a loading dock or lift gate is needed.
4. Processing and transit estimates
Processing time begins after an order is accepted and any required payment, documentation or approval is complete. Product availability and preparation time can differ by item. Transit time begins after the carrier receives the shipment.
Dates described as estimates are not guaranteed delivery dates unless the accepted order specifically states that a guaranteed carrier service has been purchased and that guarantee remains available. Weather, carrier capacity, holidays, road conditions, supplier delays, address problems, labor interruptions and events outside reasonable control can affect timing.
5. Tracking and shipment communication
When tracking or freight reference information is available, it may be shared by email or other order communication. Tracking scans are generated by carriers and may not update immediately after pickup. A missing intermediate scan does not necessarily mean a shipment is lost.
For palletized freight, the carrier may contact the receiving party to coordinate delivery. Ensure the contact telephone number supplied at checkout can reach someone familiar with the shipment.
6. Receiving a parcel or freight delivery
Business buyers should plan for a person who can receive, count and inspect the shipment. Before signing a freight delivery receipt, check the visible condition and carton or pallet count when reasonably possible. Do not sign a clear receipt for obvious damage or shortage without noting the condition.
Photographs of the pallet, stretch wrap, carton condition, labels and damaged merchandise can be useful. Keep packing materials while a claim is being investigated.
7. Visible damage, concealed damage and shortages
Visible carrier damage
Note visible damage or missing cartons on the delivery receipt and contact us promptly. Carrier liability procedures often depend on receiving documentation.
Concealed damage
If damage is discovered after unpacking, stop unnecessary handling, preserve the packaging and send photographs of the product and shipping materials. Prompt notice helps establish that damage likely occurred during transit rather than later.
Quantity discrepancy
If the received count differs from the accepted order, compare carton labels, packing documents and product quantities. Report the specific missing or excess line items so shipment records can be checked.
8. Address accuracy, corrections and reconsignment
The buyer is responsible for providing a deliverable and complete address. Include suite, unit, building, dock or gate information when needed. If the carrier must correct or change an address after tender, reconsignment or address-correction charges may apply.
Changes requested after a shipment is in transit may not be possible. If the buyer’s error causes storage, redelivery, re-routing or return-to-sender charges, those costs may be passed through where appropriate.
9. Refused or undeliverable shipments
Do not refuse a shipment solely because a carton appears damaged unless refusal is appropriate for the condition and carrier procedure. In many cases, noting the damage and receiving the shipment allows the affected items to be documented more accurately. Contact us when practical if you are unsure.
A shipment refused for reasons unrelated to our error may be subject to outbound freight, return freight, storage, reconsignment or restocking costs. Undeliverable shipments may be held or returned by the carrier at additional expense.
10. Alaska, Hawaii, U.S. territories and remote locations
Orders to destinations outside the contiguous United States, remote areas or locations with unusual access requirements may require special review and may have different service availability or freight cost. Contact us with the destination before relying on a general catalog price.
11. International requests
The website is built primarily for U.S. wholesale ordering. An international inquiry may require separate review of export documentation, duties, import responsibility, product compliance, payment and freight. We do not promise international fulfillment merely because an inquiry can be submitted through the website.
12. Risk, title and carrier claims
Risk-of-loss and title terms may be specified on the accepted invoice, purchase-order acknowledgment or shipping documents. Where those documents specify shipping terms, they control the transaction. If they do not, applicable commercial law and the circumstances of shipment determine the parties’ rights.
We may assist with a carrier claim when appropriate, but assistance does not guarantee that a carrier will approve a claim or a particular amount.
13. Delivery questions
Need a freight estimate or special delivery plan?
Email info@californiacontractor.site with the product names, quantities, destination ZIP code, commercial/residential status and any lift-gate or appointment requirement.